Cases

Operational initiatives at scale.

Real platform, migration and regulated fintech initiatives executed across high-scale operational environments.

4 of 4 initiatives
0→1FintechDiscovery
2024–2025

Collateral Unlock — 0→1 Regulated Financial Operation

Itaú Unibanco · Collateral · Senior PM · Founding Squad Lead

Designed and operationalized the foundational structure of a regulated collateralized credit initiative — including business rules, execution processes, operational safeguards and cross-functional coordination.

-15%
early unlocks
63.37%
max satisfaction
100%
stress test success
DiscoveryOperational systemsRiskResearch
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PlatformOne ItaúGrowth
2022–2024

Communication Infrastructure Platform

Itaú Unibanco · Notifications & Preferences · Senior PM · Platform Product

Led platform communication initiatives supporting millions of users through notification orchestration, preference systems and operational integrations across banking ecosystems.

+70%
campaign click-through OKR
75%
PF opt-in target
6+
segments integrated
Design SystemSalesforceGA4APIs
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ResilienceFintechPlatform
2024–2025

Operational Resilience & Contingency Architecture

Itaú Unibanco · Collateral · Senior PM · Technical Product

Redesigned eligibility and contingency logic to stabilize a critical regulated operation experiencing large-scale instability and latency risks.

0%
denials during outages
-62%
P95 latency (600→229ms)
-8.33%
API /increase
APIsPerformanceArchitecture
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GrowthMigrationFintech
2024–2025

Contracting Infrastructure — Scale & Migration

Itaú Unibanco · Collateral · Senior PM · Scale & Migration

Led large-scale migration and contracting flow redesign across interconnected operational systems affecting millions of users.

4.7M
migrated customers
R$800M
potential unlocked
-56.7%
lead time
PrioritizationMigrationGrowth
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